RECENT PROJECTS
Structured Hiring Process
From job posting all the way to the final tests and interview, we follow a rigorous structured procedure that ensures we hire only the best candidates for the job. All applicants are strictly evaluated on how they fair with the company expectations and pre employment requirements.
Business Critical and Zero Tolerance
Identify business impacting Critical Errors and Zero Tolerance specifics. This is a list of process defects and inconsistencies that may severely damage business reputation or may generate high loses in revenue.
Thorough Employee Profiling
This involves a strenuous but worthy process of correctly selecting best fit members according to skill set, experience and expertise to support the various types of internal and external services that we do.
Quality Analysis and Review
Create a standard client specific workflow and a Quality Analyst form to ensure production standards are followed with consistency. We will also determine a scoring system for workflow inconsistencies, business critical and zero tolerance specifics. Calibration sessions will be standard to review internal QA scoring and evaluation.
Documented Training Baseline
With the client’s guidance, Staff Outsourcing will facilitate the full documentation of the step by step operational process to create customized training modules and determine timelines.
Skill Set Resiliency and Contingency
Cross train members for skill set resiliency and contingency. We will store all training and resource materials to Staff Outsourcing's Centralize Online Tool for quick reference.
Continuous Improvement Plan
Analyze and compare Performance Trends, identify Areas of Opportunities, identify Areas for Improvement and develop Action plans to address Areas for Improvement.
Centralized Customer Communication and Escalation
Consolidate all forms of communication and escalations to the assigned Staff account supervisor and upper management only. Set up a minimum of quarterly client conference call to discuss performance and any other concerns.
Operational Standardization
Primarily design to significantly minimize process variance and inconsistencies. Standardizing operational processes provide predictable and measureable outputs for effective business management.
Disaster Recovery and Business Contingency
Staff Outsourcing created pre-emptive processes to address all eventualities. We have established a contingency process with our US facility.
Optimizing Work Capacity
Custom-tailor and align all operational resources to optimize work outputs. This is all about allocating the right people, providing all the necessary support, tools and technology to get the best results at the least amount of resources.
Performance Measures
Identify the appropriate Metrics and Key Performance Indicators based on client specific productivity requirements.